Customer Service

Customer Service hours are 8:00 AM to 3:00 PM PST, we can be reached at 800.604.4711 Monday-Friday or e-mail us anytime at

Payment Options

We accept the following credit cards: Visa, MasterCard, Discover and American Express. You may also pay with PayPal.

Shipping Policy

Orders are shipped within 24 to 48 business hours from the time the order is placed.

Packages weighing less than 4 lbs. are shipped air freight for delivery within 2 to 3 days. Packages weighing 4 lbs. and over are shipped UPS ground.

Cost for shipping is $4.95 for the 1st item and $1.95 for each additional item up to 5 items. There is no additional cost for 6 or more items.

Note for international orders: we do not ship internationally due to the fact that every country has its own legalities in terms of clearance charges, duties, taxes and custom obligations.

Return Policy

All products come with a 100% Guarantee.

All Natural Earth Product’s web site attempts to be as accurate as possible when describing products; however, we do not warrant that product description or other content available on the site is always accurate, complete, reliable, current, or error-free. If a product offered on the Site is not as described, your sole remedy is to return the product for a full refund.

We promise to process refunds or exchanges in a timely manner. In the event of a refund, we will credit the same card you used for your original purchase. If you paid with a check or money order, we will send you a refund check within 15 days of the date that you filed the refund request with us.

Included with your purchase is our 100% guarantee and return information. If you misplace this paperwork, please call 800.604.4711 and we will expedite the return for you.

Privacy Policy

All Natural Earth Products respects your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission.

Persons who supply us with their telephone numbers will only receive telephone contact from us with information regarding orders they have placed.